Return & Refund Policy
At Cherished Memories, we understand that bringing an antique or fine art piece into your home is a personal journey. We want you to feel as confident in your purchase as we are in our curation. If a piece doesn't quite resonate in your space, we are here to help.
The 14-Day "Peace of Mind" Guarantee
We offer a full refund on items returned within 14 days of the product’s arrival at your doorstep.
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Condition: To be eligible for a full refund, the item must be returned in the same condition in which it was received.
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Process: Simply contact us within the 14-day window to initiate the return.
Returns After 14 Days
Life happens, and sometimes decisions take a little longer. For return requests made after the initial two-week window, we move to a case-by-case approval basis.
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How it works: Please email us at sales@cherishedmemories.store with your order number and the reason for your request.
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Our Promise: We review every email personally. While we cannot guarantee a refund after 14 days, we promise to listen and work toward a fair solution.
Shipping, Insurance & Damaged Arrivals
We treat every item like the piece of history it is.
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White-Glove Mentality: All products are carefully packaged using professional-grade materials to ensure they survive the rigors of transit.
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Fully Insured: Every shipment is fully insured at no extra cost to you. We take the risk so you don't have to.
If your product arrives damaged:
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Take Photos: Capture images of the packaging and the damage to the item immediately.
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Contact Us: Email our team at sales@cherishedmemories.store within 48 hours of arrival.
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Resolution: We will prioritize your claim and walk you through the replacement or insurance reimbursement process.
Summary of Terms
Designer Note on Antiques
Please remember that many of our items are decades (or centuries) old. Natural patina, minor surface wear, and "beauty marks" are hallmarks of authenticity and are generally not considered defects. We go to great lengths to document these in our listings so there are no surprises—only cherished memories.
Frequently Asked Questions (FAQ)
How do I initiate a return?
Simply send an email to sales@cherishedmemories.store with your order number and the name of the item. If you are within the 14-day window, we will provide you with the return shipping address and instructions immediately.
Who pays for return shipping?
If you are returning an item because you’ve changed your mind, the cost of return shipping is the responsibility of the buyer. We highly recommend using a tracked and insured service, as the item must arrive back to us in its original condition for a full refund to be issued.
If you are returning an item because you feel it did not meet expectations, please email us the reason for return and if approved we will pay for the cost of return shipping.
What if I’ve owned the item for more than 14 days?
We know that sometimes it takes a while to see how a piece "lives" in your home. While our standard window is 14 days, we invite you to email us if you have concerns after that period. We review these on a case-by-case basis and always strive to find a solution that leaves you feeling valued.
How long does it take to receive my refund?
Once the item is received and inspected at our studio, we process refunds within 3–5 business days. The funds will be returned to your original payment method. Please note that your bank or credit card provider may take an additional few days to reflect the balance.
Is my purchase really insured during shipping?
Absolutely. We don't believe you should have to worry about "what ifs." Every single item—from a delicate 18th-century porcelain bowl to a heavy bronze sculpture—is fully insured for its total value during the initial transit to you.
What happens if my item arrives damaged?
While our packaging is rigorous, we know the road can be bumpy. If an item arrives damaged, please keep all original packaging and take clear photos of the box and the damage to the piece. Email these to sales@cherishedmemories.store within 48 hours, and we will handle the insurance claim and your refund or replacement immediately.
Are these items "perfect"?
In the world of antiques, "perfection" is often found in the character of age. Most of our pieces are 50 to 200+ years old. We meticulously document any significant chips, cracks, or repairs in our descriptions. We encourage you to review all photos carefully, as minor surface wear and patina are part of the item's unique history and soul.
A Final Word from Our Curators
We aren't just selling objects; we are passing on legacies. If you ever have a question that isn't answered here, please don't hesitate to reach out. We love talking about our collection as much as we love finding these pieces new homes. If you would like additional photos of any items in our store, please reach out. We recognize there is always an unknown when purchasing online since you cannot physically view the item. We want our customers to feel secure in their purchases and will provide any additional information requested outside of the product descriptions.